Help Desk & Support
How can we help you today?
Search our knowledge base, browse common questions, or reach our support team directly, whichever is fastest for you.
Frequently Asked Questions
Answers to common questions
Can't find what you're looking for? Reach out through any of the channels above or submit a ticket below.
How do I get started with Techversys support?
Reach out through email, phone, or WhatsApp, or submit a ticket describing your issue. Our team typically responds within one business day.
What are your support hours?
Our team is available Monday through Friday, 9am to 6pm across our Canada and India offices. WhatsApp messages are monitored outside these hours for urgent issues.
Do you offer support for both Canada and India based clients?
Yes. We have dedicated teams and contact numbers for both regions, listed above, so you can reach whichever office fits your time zone.
My EHR integration stopped syncing, what should I do?
Submit a support ticket with your organization name and a description of the issue. Our integration team will investigate your sync logs and follow up directly.
How do I request a new feature or integration?
Send us the details through the ticket form below, and our product team will review it as part of our ongoing roadmap planning.
Is there a status page for planned maintenance?
Scheduled maintenance is communicated by email in advance to account administrators. Contact support if you'd like to be added to these notifications.
How do I update my billing information?
Contact our support team by email with your account details, and we'll guide you through updating your billing information securely.
Can I get a copy of a past invoice?
Yes, reach out to our support team with the billing period you need, and we'll send a copy of the corresponding invoice.
How is my data protected?
We operate under ISO/IEC 27001, ISO/IEC 27701, and SOC 2 controls, and align every engagement with HIPAA, PIPEDA, and PHIA so data stays protected end to end.
Can I request a copy of your compliance certifications?
Yes, contact our support team and we'll share the relevant compliance documentation for your procurement or audit needs.
Submit A Ticket
Still need help?
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Avg. response under 1 business day
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- Routed to the right specialist team
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